I just had an amazing experience in customer service and I thought I’d share it. Today’s my day off and I was not looking forward to spending it in line waiting for hours, but I know it’s something I had to do. As I stood in line waiting for my turn, I noticed some of the familiar scenes, others patiently waiting for their number to be called, many with the familiar look of doom and dismay. I couldn’t help but notice that the receptionists up front seemed different though. There was a woman with a small child ahead, and one of the receptionists even took the time to find the little girl something to color with while she waited with her mom. I have to admit I felt that warm tender feeling you get when someone is pleasant. Although there were a few people ahead of me in line, it was going relatively quickly, I was anticipating that I would still have to be there for another hour though, I was prepared I made sure to bring my headphones. My phone was fully charged, I was ready for that long wait I was anticipating. Then finally it was my turn, I walked up to the receptionist, told her what I needed, then 3 minutes later I was walking out the door, I was finished, no more waiting for hours. OH did I mention I was just at the DMV. Wait what just happened there, what do you mean I don’t have to wait for hours?
That’s right I just walked into DMV to renew my registration, and it took less time than it would have if I was sitting at home navigating the website. There was no filling out the paperwork, then sitting for an hour before my number was called, then having to sit in another line to make my payment, then yet another line to get my new tags. She asked me to wait a minute while she helped the person behind me. She simply just scanned my paperwork, took my payment, and gave me my new tags; all while she was helping someone else. She even seemed very pleasant and cordial, “What the What??” But I was ready to wait for hours, I feel robbed. Sometimes it’s the little things, the unexpected experiences that makes your day. I do feel a bit bad though, I have no idea what the receptionists name was, but boy was that fast, efficient, and overall pleasant. I still can’t believe it, I spent less than 10 minutes at the DMV instead of the usual 2 hours minimum, I guess the times are changing. Well now it’s time to find something to occupy the rest of my time.